Privacy Policy

1. Introduction

At J-Exchange, we treat your personal information with the same precision and security we apply to the precious metals and data-bearing assets we process.

This Privacy Policy outlines how Jyaras Jewellers (Pty) Ltd (trading as J-Exchange) collects, uses, protects, and destroys personal information in compliance with the Protection of Personal Information Act (POPIA), the Electronic Communications and Transactions Act (ECTA), and the Second-Hand Goods Act, 2009.

By using our website (j-exchange.co.za) or services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to comply with industry regulations and to provide our services efficiently.

A. Regulated Transaction Data (Buying/Selling)

Under the Second-Hand Goods Act, we are legally mandated to verify the identity of any person selling regulated goods (e-waste, copper, precious metals). We collect and retain:

• Full Name and Surname
• South African ID Number (or Passport Number)
• Physical Address and Contact Details
• Banking Details (for EFT settlements – we operate a cashless facility)
• Copy of ID Document (Digitally scanned and encrypted)

B. Corporate & Business Data

• Company Registration Documents
• Authorized Representative Details
• Asset Inventory Lists (Serial numbers, asset tags)

C. Digital Usage Data

• Technical Data: IP address, browser type, and device information (collected automatically to ensure website security and functionality).
• Communication Data: Information submitted via contact forms or email correspondence.

3. How We Use Your Information

We use your data strictly for lawful purposes defined under POPIA:

1. Regulatory Compliance: Populating the Acquisition Register as mandated by the South African Police Service (SAPS).
2. Contractual Performance: Processing financial settlements, scheduling logistics, and issuing Chain-of-Custody documentation.
3. Certification: Issuing Certificates of Destruction (COD) and Recycling Certificates that legally reference the asset owner.
4. Communication: Responding to inquiries or sending transactional notifications (e.g., "Driver is on the way").

5. Information Sharing & Cross-Border Transfers

Third-Party Disclosures

We do not sell your data. We share information only when legally compelled:

• SAPS: To the Designated Police Officer for Second-Hand Goods inspection.
• SAWIS (DFFE): Aggregated, non-identifiable volume data for national waste statistics.

Cross-Border Transfers

We may store your data on secure cloud servers (e.g., Email Hosting, CRM Backups) hosted outside South Africa. We ensure these service providers adhere to GDPR or similar data protection laws that offer protection equivalent to POPIA.

6. Cookies & Tracking

Our website uses cookies to function correctly.

• Essential Cookies: Required for the website to load and for forms to submit securely.
• Analytical Cookies: We may use anonymous tools (like Google Analytics) to monitor website traffic. You may disable these via your browser settings.

7. Your Rights

Under South African law, you have specific rights:

• Right of Access: You may request a record of the personal information we hold about you.
• Right to Correction: You may request that we update incorrect information.
• Right to Objection: You may object to the processing of your personal information for direct marketing purposes.
• Right to Deletion: You may request deletion of your data.
  *Legal Exception: We cannot delete transaction records regarding the sale of goods for 5 years, as mandated by the Second-Hand Goods Act. This supersedes POPIA's deletion request for that specific dataset.

8. Contact Our Information Officer

To exercise your rights or request access to our PAIA Manual, please contact our Information Officer: